VetMaster Frequently Asked Questions 

Windows 7
VetMaster may not run on Windows 7 32-bit unless User Access Console (UAC) is turned off
To turn UAC off, click start, type UAC in search box and press Enter
Slide bar to the bottom
Things may have changed (Windows 10 is current) so don't turn off UAC unless required.
 

To change screen sizes:
Right
click on the new icon just created on the Windows desktop
Click properties
Click Options tab
Select either Window of Full screen (Window 7 does NOT support full screen)
Click Layout tab and make Width 80 and Height 25 for both Screen buffer and Window size.
Uncheck Let system position window
Click Font
Make the screen whatever size is attractive

Position VetMaster to start at any location..
Click dog icon in upper left corner of VetMaster,  click properties, click ok.

Installation
No software is installed on a workstation
Everything is installed to the folder C:\UNIQUE 
Workstations create shortcuts to GO.BAT on the server

Share server folder:
Click My Computer, right click on the servers drive letter C, click sharing and security
Click the Sharing tab
Click "If you under the risk but still want to share the root click here"
Mark the box Share this folder on the network
Mark the box Allow network users to change my files
Click OK
(Note: you may share only the UNIQUE folder if the machine will be on the internet)
Windows 7, from a command line: net share unique$=c:\unique /grant:everyone,full

Map each work station to the server:

Click My Network Places
Mark the server's drive icon by placing mouse over it
Click the Tools tab at the top
Click Map Network drive
This will appear:
Drive: (select a letter, we will use X as an example only)
Folder: (select the down arrow at the end of the line) select \\server's name\server's root drive
Click Finish
(Note: you may map a drive letter directly to the unique folder if security is an issue)
The startup to the program would be X:GO.BAT instead of X:\UNIQUE\GO.BAT
Command line way: net use z: \\myserver\unique$  /persistent:yes

Startup for  workstations: (no software is installed on workstations)
Right click on an empty area on the Windows desktop
Click New then Shortcut
Type path to the server,  example:  x:\unique\go.bat  (replace x: with drive mapped to server)

Change startup icon  (on a workstation, the path to the server replaces c:\unique)
1) Right click on current shortcut to VetMaster
2) Click properties
3) Click change icon
4) On the line "Look for icons in this file", type c:\unique\happy256.ico
5) Click ok twice

To print to a dot-matrix printer or a Windows only printer:
Press Tilde key or F12 key and toggle option X to "Yes" .

To change screen sizes:
Right
click on the new icon just created on the Windows desktop
Click properties
Click Options tab
Select either Window of Full screen (Window 7 does NOT support full screen)
Click Layout tab and make Width 80 and Height 25 for both Screen buffer and Window size.
Uncheck Let system position window
Click Font
Make the screen whatever size is attractive. Filling about 80% of the screen is suggested.
Click OK

How do I give someone credit for items?
Re-invoice items to be returned
Hold down Ctrl key then touch Reverse to create a credit invoice.
Press the minus sign to Post.
At the payment screen press Esc to credit the client or type CASH and press F8 to refund cash.

How do I reverse a payment received or make a payment correction?
Press minus [-] Pay on account while in the Client/Patient screen, re-enter the code, amount and press F8
If a wrong amount is entered it easier to just reverse out the incorrect entry and re-enter the correct entry.

How do I print reminder cards?
Press F10, use option number 2, Postcard, Select or change message, Esc, mark date range,
Mark procedures with a "D", press F1 to begin. Output is sent to a preview window before printing.

To send reminders on the front of Healthy Pet Magazine instead is the same procedure except press
"H" for Healthy Pet instead of "Postcard. For information http://www.dvmreminder.com.


How do I create an invoice?

Press Invoice in the Client/Patient Screen, select any codes; press minus sign when ready to post.
To continue the invoice later, press Esc. To invoice multiple patients, press F10 to switch patients.

How do I setup a fee schedule?
Press F7 Fee schedule at the Main Menu. All codes are 2 to 6 characters in length.
Payment codes start with a category of minus. -CASH, -VISA, -CHECK
The first character of all codes is the category. Example: VRAB1 (Vaccinations, Rabies 1-year)
All fees may be viewed/printed in multiple orders by pressing  [F3] Report


How do I setup Rx labels on Dymo LabelWriter 400?

After installing the printer and its driver select tilde key + Rx Setup in VetMaster.
Select the Dymo printer from the list. It will be between 5 and 9 on the list.
In Windows, click Start, Printers and Faxes, right click on the Dymo printer
Select printing preferences
Clicked advanced
Paper size: 30324 Diskette or for wider labels 30256 shipping ( Font Courier New is preferred.)

Capture/uncapture printer port using XP (for old dot-matrix printers)
NET USE LPT2:  \\MACHINENAME\PRINTERSHARE   /PERSISTENT:YES
NET USE LPT2:  /DELETE

Requirements: Microsoft Windows all  32-bit versions.  This includes Windows 7 (32-bit)
64-bit computers can run 32-bit windows.  We will support 64-bit Windows soon.

Microsoft Windows 7 Pro and Microsoft Windows 7 Ultimate come with both versions when 
ordered directly from Microsoft.  Be sure to get both DVD's if ordered from another vendor.

VetMaster is the only system to ever receive a "BUY" recommendation from a veterinary magazine!

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