VetMaster Frequently Asked Questions 

Running VetMaster on

One time startup settings

VetMaster is  installed into one folder, on one computer, called the server.
To run from any computer,  create a shortcut to GO.BAT.

How do I give someone credit for items?
Re-invoice items to be returned
Hold down Ctrl key then touch Reverse to create a credit invoice.
Press the minus sign to Post.
At the payment screen press Esc to credit the client or type CASH and press F8 to refund cash.

How do I reverse a payment received or make a payment correction?
Press minus [-] Pay on account while in the Client/Patient screen, re-enter the code, amount and press F8
If a wrong amount is entered it easier to just reverse out the incorrect entry and re-enter the correct entry.

How do I print reminder cards?
Press F10, use option number 2, Postcard, Select or change message, Esc, mark date range,
Mark procedures with a "D", press F1 to begin. Output is sent to a preview window before printing.

To send reminders on the front of Healthy Pet Magazine instead is the same procedure except press
"H" for Healthy Pet instead of "P"ostcard. For information

How do I create an invoice?

Press Invoice in the Client/Patient Screen, select any codes; press minus sign when ready to post.
To continue the invoice later, press Esc. To invoice multiple patients, press F10 to switch patients.

How do I setup a fee schedule?
Press F7 Fee schedule at the Main Menu. All codes are 2 to 6 characters in length.
Payment codes start with a category of minus. -CASH, -VISA, -CHECK
The first character of all codes is the category. Example: VRAB1 (Vaccinations, Rabies 1-year)
All fees may be viewed/printed in multiple orders by pressing  [F3] Report

How do I setup Rx labels on Dymo LabelWriter 400?

After installing the printer and its driver select tilde key + Rx Setup in VetMaster.
Select the Dymo printer from the list. It will be between 5 and 9 on the list.
In Windows, click Start, Printers and Faxes, right click on the Dymo printer
Select printing preferences
Clicked advanced
Paper size: 30324 Diskette or for wider labels 30256 shipping ( Font Courier New is preferred.)

Find Rx labels and where can I find a Dymo Label Writer?
Paramedical labels:    Phone 800-622-7009
Provantage                    Phone 800-336-1166

Can my staff install a demo to learn without modifying "live" data?
Simply download and run the demo at It installs to a separate folder
Shortcut to demo program:  
Shortcut to actual program:  \UNIQUE\GO.BAT

VetMaster is the only system to ever receive a "BUY" recommendation from a veterinary magazine!

VetMaster is $1295 and includes 1-year of updates and support.  Support after the first year is $400.
Additional practices owned by primary practice are only $100 if primary practice has active support.

Doty Software
6660 Military Ave
Omaha, NE  68104  (402) 553-6300